Bumping a super old thread to ask if the rewards program still exists as part of Inovelli 3.0?
Yes, it certainly does 
Part of the limitations of the new site is that we donāt have the custom coding (yet) that shows the rewards points on the front end like we did on the old site.
Weāre also working on integrating it into the customer portal, but the other limitation is that rewards order history will not transfer over (your points will, but not the history).
Iām hoping to get everything rewards related up by next week. Keep me honest if you donāt see anything!
9 Likes
Awesome! Thanks Eric. Glad to hear I didnāt miss the opportunity to spend my points.
1 Like
With the advent of Inovelli 3.0 website, I created my new account using the same email as before and I can find all my orders, present and past, but I am not seeing my rewards points section and I just went to check out using my rewards points and the option is no longer available. Just making sure I still have all my rewards points from previous and my most recent huge order of Blue Switches (SO EXCITED!!!) and that they will be available to use again in the near future during checkout:)
Thanks so much!
1 Like
Sorry, I just noticed this is already in the works! Thanks so much for all your hard work guys!
1 Like
Just wondering if there are any updates on this?
My bad, Iāll work on this today!
Edit: The Loyalty Lion team (rewards guys) are working on the import ā hopefully tomorrow they have it all loaded in the system and I can test to see if itās working.
2 Likes
Just keeping everyone updated that this is taking a bit longer ā their support is not helpful at all and itās like pulling teeth to get any sort of answers and/or help from them.
I think Iām almost there with the import (they originally said they would do it, but then made me do it) ā but itās really finicky. Just waiting on one more question to be answered.
Thanks for your patience.
4 Likes
Thanks for the update! Iām just waiting for the Blue-compatible faceplate options anyway, so take your time 
1 Like
Thread bump with a āHelloā and an āAny update?ā My apologies if this was addressed in a different thread or email.
1 Like
Ya, hope this gets figured out soon as I want to use my rewards so I can get a bunch of the color faceplates for my new Blue Series Switches (Yes old ones are compatible except for the air gap, just have to use the original with it for now, tested already and working, Eric is aware and I made a post about it for others)
Need like 14 gray and 2 black.
Hmmmā¦ Everything should be imported. I got the confirmation from them. Let me see whatās going on!
Maybe the reward page is hidden? I donāt see any mention of rewards in the āMy Accountā page.
Yeah I canāt see it either. I have a support ticket out with them againā¦ Ugh. I am seeing the imported points though, so that is a promising start. I just need to figure out how to get it to show up in your accounts.
4 Likes
Update ā Iāve never seen worse customer service than I have with these guys. It makes me appreciate and value @anon640257 and @Courtney_Inovelli so much.
The points that I saw that were imported were imported into the wrong instance (we have two instances ā a BigCommerce and a Shopify one). The emails back to me are always, āhereās a support articleā. Like, ok, I understand the support article and it has nothing to do with what Iām asking.
So, Iāve emailed them back to import into the correct instance.
On top of that, there are no directions to have the points show up in the Shopify account other than a random page that is completely outdated and doesnāt show how to do it. Iāve emailed back and forth, but my question isnāt getting answered.
ā
All this to say that I am trying my best, but itās honestly getting frustrating. So, if you are trying to cash in your points, we at least have your total on record and can just manually do it ourselves.
With the other issues and projects that are happening, me finagling with this may take some time and my best answer right now until I figure it out is to just have anyone who is waiting to write into our customer service and we will manually redeem points for you. Ughā¦ if only this month was easier lol.
5 Likes
Thank you sir. I know how many points I have, because I still receive the emails, but how do we know how much our points will buy? I donāt see a rewards page on the site anymore specifying how many points things cost anymore.
4 Likes
Bumping this. Curious what rewards are available now and how many points we need.
1 Like
Is this still a thing? I havenāt seen it available on the main website anymore. I also donāt see forum badges for people who have spent those amounts anymore. No rush, just curious.
1 Like
See this thread: Rewards redemption - #4 by davidwilliams - General Discussion - Inovelli Community
Manual redemption only right now
What do you mean manual redemption? What is the process?