1 of 4 red series switch not working

Digital Lounge General Discussion
1

I am using ST as hub. This problematic switch was working for a week but now I am having problems. I can turn the switch on/off physically but cannot control it on the ST Classic app.

The switch is showing below data

Screenshot_20191107-003949
Screenshot_20191107-003949.jpg2048Ă—812 103 KB

While the rest of the switches shows

  • associationGroup1: [01]
  • associationGroup2: []
  • networkSecurityLevel: ZWAVE_S0_DOWNGRADE

I already tried to reset the switch, and also reboot the ST hub. When I try to pair it the switch shows to be paired on the App but the shows red light after blinking instead of green.

Please help!

Thanks!

2

I was not doing the reset properly since I only hold the button for 5 sec and stop until it turns green. When I did the reset properly (hold button 20 sec until it turns red) them my issue was fixed.

Thanks!

3

Hey sorry, meant to respond here, but today got away from me!

So, just to clarify, by factory resetting the switch, you were able to get it to show S0_Downgrade?

4

Hi Eric,
That is correct. After doing factory reset I was able to pair the switch with ST and all is back to Normal and showing S0_downgrade.

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5

hah… glad i wasn’t the only one having to reset it. @Denton, how did you get those data screenshots? I still have a few issues with mine and would like to collect them when i’m able to troubleshoot them.

6

Great question!

To do this, go to: https://graph.api.smartthings.com/

  • Then login to your account (should be the same Email/Password as your mobile app)
  • Then go to, “My Devices” (Note: sometimes it will say, “You don’t have any devices yet…” – this is a bug with IDE. Click on, “My Locations” and then click on your Hub, then click on, “My Devices” again)
  • Then click on your device from the list and it should bring up all the info of that specific device

Hope this helps!

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