What type of bulb do you have connected to the switch (LED, CFL, Halogen, etc)?
LED
What is the approximate Load Wattage?
27W, also the lowest I have on any of the switches in my house
Bonus Points: Make/Model of your bulb(s)?
Philips LED 474312 BR30 Dimmable
Switch Setup (ie: Single-Pole, 3-Way, 4-Way, etc)?
3-way, dumb
AC Power Type: Neutral or Non-Neutral Setup?
Neutral
Happens only in one position of the dumb switch, no issue when dimming to 80% (not bright enough thoughâŚ)
What type of bulb do you have connected to the switch (LED, CFL, Halogen, etc)?
Philips BR30 LED 9.5w, SKU: 452417 - Qty: 4
What is the approximate Load Wattage?
38W
Bonus Points: Make/Model of your bulb(s)?
Philips 452417
Switch Setup (ie: Single-Pole, 3-Way, 4-Way, etc)?
4-pole with dumb switches. Line/Load in same box
AC Power Type: Neutral or Non-Neutral Setup?
Neutral
Notes:
Load stays on in most instances; however, when the dumb switches are flipped a certain way, the switch will shut off and click the relay. I can then turn the lights back on by flipping the dumb switch the other direction and the load will stay on. If I send the z-wave command to turn on the lights when the dumb switches are in the same configuration that caused the shut off, the load stays on.
EDIT: I forgot to mention that I put three different red dimmers out of my holiday pack in this circuit to verify that it wasnât a bad unit.
Having the same issue here with the red series dimmer from the holiday pack.
My set up had been working fine for 5 days without issue. My wife also complained about slow ramp rate and some other settings so I changed some default settingsâŚwhich is when the problems seem to have started. I think itâs interesting that some have noted the issues happening with dimmers from the holiday set. Iâve got 2 left from that set and another 2 from my pre+order shipmentâŚI will so some swapping and testing this weekend.
Notes: there are two spots in the house where this is happening. Both the same information.
What type of bulb do you have connected to the switch (LED, CFL, Halogen, etc)?
I have 5 total - 1 LED and 4 incandescent (R20). My builder installed 5 incandescent bulbs. One burnt out and I replaced it with an LED can light.
What is the approximate Load Wattage?
When I first installed the LZW31-SN, the log on my Hubitat hub showed about 180W total when on at max brightness. Now (see notes below), after things are working, it shows about 156W
Bonus Points: Make/Model of your bulb(s)?
Unbranded incandescent and ecosmart 50W-equivalent soft white dimmable R20
Switch Setup (ie: Single-Pole, 3-Way, 4-Way, etc)?
4-way. One LZW31-SN replaced one out of the 3 total dumb switches.
AC Power Type: Neutral or Non-Neutral Setup?
Neutral
Notes:
I suspect thereâs some bug involving the first time setting of the dimmer max brightness. Maybe the internal factory default state is not whatever the value of 99 maps to and that somehow contributes to this?
Perhaps I should try a factory reset to try and reproduce this?
1 x LED
9 watts
1x EcoSmart A810SS-Q1D-04
3 way with dumb switch
Neutral
4 Brand new âunboxedâ LZW31-SN purchased directly from Inovelli. Only connected 2 so far. One single-pole and one 3-way. Single-pole seems to be fully operational so far.
Like others, the 3-way setup is shutting off within a few seconds after setting to maximum brightness.
AlsoâŚ
As some others have mentioned, with the dummy switch set to one of the 2 positions, it seems to operate at full brightness without any issues. Set the dummy switch the other way, and it âtripsâ before full brightness.
I installed another LZW31-SN today in a 3-way configuration. While at first I was shocked that it stayed on at full brightness, it shut off after about 5 minutes. Here is the configuration for this switch:
I have the issue identical in description to what others, e.g. in âsilenceryâ's post.
I have 8 LZW31-SN. 4 in single pole mode, 4 in 3-way with dumb switch.
Iâm pretty sure itâs not a defective LZW31-SN switch issue. Here is whyâŚ
I only have turn-off issue at one 3-way switch; 3 other 3-ways work fine.
At the problem location (switch)⌠I swapped dumb switches - no change, same turn off issue at the âproblem locationâ.
I swapped the âproblem location LZW switchâ with "a âworking location LZW switchâ - the switch from a âproblem locationâ now works fine at âworking locationâ; while the working LZW switch, now in âproblem locationâ is shutting off. In short, the issue is environmental, location/installation specific.
All 4 3way locations are wired identically, âclassicâ style. All have Neutral. Iâm an electrical engineer, I double checked all wires in all locations⌠Iâm quite sure wiring is indeed the same and correct (yes, itâs possible there is a wiring mistake, yet itâs not very likely)
Settings in all 4 3way locations: neutral, 3 way with dumb switch, min dimmer 35%
Using openHAB, however this does not seem material because I also reset the switch to factory, then manually set parameters 21 and 22 - same exact result.
I can reproduce the issue very consistently when both below are true:
Here is a description of the âproblem locationâ:
Load is 4 65W incandescent flood bulbs (260W total). Ceiling recessed cans. I tried with 2 bulbs - same issue. For the record⌠all âworking 3way locationsâ have LEDs, wattage varies, all around 20 something. I hear youâre asking "did you try all LEDs in âproblem locationâ - no, ran out of time (spend nearly a day experimenting, rewiring, rechecking, making videos), I can, pls lmk.
Video: https://drive.google.com/open?id=1hhvHySq7OhyCxwdsodv-9IUle5jlbn4N
https://drive.google.com/open?id=1C40Qip2WcXtUebnBJSnhJHgW7usfwPdH
Finally, it seems unlikely itâs a heating issue⌠the switch shuts off too quickly after itâs turned on. and it handles 260W for long time just fine (I mentioned - no issues working when dumb switch is in one particular position), not hot to touch.
EricM posted in this thread that it may be a firmware issue. Not sure if you had read that post or not.
Itâs very nice of you @jtronicus to share the pointer, I missed that post.
I figure it may still be helpful to share my findings, if for no other reason but to add to test cases (wink-wink) once there is a fix. Iâm [pretty] sure itâs not wiring or load, then must be firmware or interference (Iâm guessing they are using pulsing for signaling which may get distorted due to other wiring nearby), or perhaps combination of both (tolerances in reading signal in firmware?). Anywho, a total speculation, I trust they will figure and I hope itâs firmware and not hardware. My role is to report.
Sentimental: Totally appreciate the thought that vent into the design of the switch and love the product. Even though itâs a bit of a pain in the ⌠to use version 1 and take advantage of everything it can do. Well worth it
Thank you for the info. It helps confirm what we have been seeing in other cases. There is a detection method that is used to determine if a 3-way dumb switch is toggled that is creating false positives when the dimmer is at a higher percentage (in certain environments). The firmware engineers are working on a solution, but the current work around is to set the maximum level to 80 or 90%.
Adding on to this thread in order to get notified if there is a fixâŚ
I have recently installed 6 LZW31-SN switches in my house. I have experienced the random shut-off issue on three separate circuits. I havenât tried any of the mitigation steps mentioned here yet but I thought I would pass along what I have noticed.
Circuit #1:
Bulbs: Chandelier with 5 Hyperikon (but 1 appears to not work) dimmable led bulbs
Wattage: 9.5 x 4 (5) = 38W (47.5)
Set-up: 3-Way with a dumb switch
Power Type: Neutral
LZW31-SN Firmware version: 1.35
Notes: The problem ONLY manifests itself when the lights are powered on by flipping the dumb 3-way switch from the down orientation to the up orientation or, if they were off when the dumb 3-way switch is in the up position, by powering them on from the LZW31-SN. The lights always come on and then turn off again within 3 seconds. I have never had the lights turn off randomly when the 3-way dumb switch is in the down position.
Circuit #2:
Bulbs: A set of chandeliers with a mixture of candelabra style bulbs both incandescent and dimmable led
Wattage: Approx. 250W
Set-Up: 4-Way with two dumb switches
Power Type: Neutral
LZW31-SN Firmware version: 1.35
Notes: The problem manifests itself whenever either the dumb 4-way or the dumb 3-way switch is in the up position (only). It does not matter which switch brings power to the lights. If either dumb switch is in the up position, the lights will come on and then turn off after approximate 3 seconds. If both dumb switches are in the up position, the lights behave normally regardless of which switch turned them on.
Circuit #3:
Bulbs: A mixture of manufacturers of incandescent bulbs (Sylvania, etc)
Wattage: 320W
Set-Up: 3-Way with one dumb switch
Power Type: Neutral
LZW31-SN Firmware version: 1.35
Notes: Similar to the other circuits. The position of the dumb switch is critical. If it is in the up position, the lights will typically turn off (although in this circuit it takes closer to 30 seconds than 3 seconds as seen in the circuits above).
The remaining LZW31-SNs that I have installed in the house are in 2-way, 3-way, or 4-way circuits with auxiliary/add-on switches (GE 12723) rather than dumb switches. I have not seen this problem in those configurations. When I get a chance, I will try lowering the dimmer max to see if the problem disappears.
And sure enough. After I configured all three troublesome switches to have a maximum of 80, the problem has appeared to have gone away (or at least it has gotten long enough I havenât noticed it yet).
It is pretty much fact at this point that there is a firmware issue on the sensing line for 3-way installs that ghost trips the switch at higher levels than 80. Glad you found a temp solution, hope these guys find a permanent solution!
Did you find that brightness of the fixtures was the same at 80 vs 100?
As far as I can tell, yes. The brightness seems about the same.
I will add, though, that I have still experienced the random turn-offs with the lower maximum in the last couple of days. They just donât happen as often.
Had the same intermittent shut off problem as others describe above - setting the max to 90% seems to be working for me, but want to stay part of the conversation in case a better solution comes up.
1st time happened on this dimmer, but 2nd in the house. According to Vera the version is: According to Vera the version is
3,6,4,1,41
Sadly this was found by the wife.